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Strategic Consulting Services
Focused on quality management, service structures, and technical operations in industrial environments
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Comprehensive Overview of Consulting Solutions
The following overview provides a structured insight into the range of consulting services related to quality management, service structures, and operational processes. Each engagement is developed individually to ensure methodological accuracy and full alignment with the client's management systems, organizational framework, and compliance requirements. The focus lies on creating tailored, sustainable solutions that strengthen process reliability, operational excellence, and continuous improvement within technical and industrial environments.
There will rarely be a tailor-made, ready-made solution. Your company and your products are unique, and I want to offer you unique solutions for them. Therefore, please contact me if you are looking for a customized solution, I would be happy to help!
Service Portfolio – Quality, Operations, and Strategy
- External Project Management and Guidance for Full Scale Projects to achieve an initial ISO 9001 Certification
- External Project Management for Full Scale Quality Management System Implementation
- Guided Team-Workshops to define your Vision, Mission & Culture
- Consulting for building up your Process Landscape and Process Structure
- Pre-Certification Internal Audits
- External Full Scale Document Review
- Complete takeover of communication with the certification body
- Accompanying Certification Audits
- External Consulting to go through your Re-Certification Process
- Guided Management Reviews
- Full Scale Internal Quality Management System Audits
- Pre-Certification Internal Quality Management System Audits
- Process Audits according to ISO 9001 Standards
- Supplier Audits according to ISO 9001 Standards
- Remote Audits according to ISO 9001 Standards
- Documentation Audits
- Free definable Audit Scopes for independent evaluation of individual areas of your business
- Preparation of Audit Plans, Nonconformity-Reports and Action Plans
- External Project Management for Process Digitalization
- Structuring of internal company processes and documentation in a suitable form
- Process analysis and optimization
- Creating process descriptions and Process Flow Diagrams (BPMN 2.0 standard)
- Identifying Processes that require Documentation (according to ISO 9001)
- External Project Services for the Implementation of suitable software for Quality Management Documentation
- Full Scale Document Review
- External Documentation Maintenance
- Development of a Quality Management Manual (Handbook)
- External takeover of Responsibility for your full-scale Quality Management System
- Various Subscription Plans available (for example 12 month duration)
- Frequent Internal Audits
- Frequent Document Reviews
- • Individual long-term Cooperation Agreements
Compliant Basic Training ISO 9001 for all Employees of your Company
- Possible Live-Online Training or On-Site in your Company
- Available in English, German and Norwegian
- Other languages are possible on request
Training for Process Owners at Working Level
- Responsibilities
- Process Descriptions
- Continuous Improvement
KPI – Workshops
- Identifying suitable KPIs with your Team and Feasibility Analysis in practice.
Service Portfolio – Environmental Management and Sustainability
- External Project Management and Guidance for Full Scale Projects to achieve an initial ISO 14001 Certification
- External Project Management for Full Scale Environmental Management System Implementation
- Guided Team-Workshops to define your Vision, Mission & Culture
- Consulting for building up your Process Landscape and Process Structure
- Pre-Certification Internal Audits
- External Full Scale Document Review
- Complete takeover of communication with the certification body
- Accompanying Certification Audits
- External Consulting to go through your Re-Certification Process
- Guided Management Reviews
- Full Scale Internal Environmental Management System Audits
- Pre-Certification Internal Environmental Management System Audits
- Process Audits according to ISO 14001 Standards
- Supplier Audits according to ISO 14001 Standards
- Remote Audits according to ISO 14001 Standards
- • Documentation Audits
External takeover of responsibility for your full-scale Environmental Management System
- Various Subscription Plans available (for example 12 Month duration)
- Frequent Internal Audits
- Frequent Document Reviews
Individual long-term cooperation agreements
Compliant Basic Training ISO 14001 for all employees of your company
- Possible Live-Online Training or On-Site in your Company
- Available in English, German and Norwegian
- ○ Other languages are possible on request
Service Portfolio – Aftersales, Services and Technical Operations
- External Project Management for creating new Service Concepts
- Developing and optimizing Service Portfolios and Maintenance Concepts
- Development and Implementation of national and international Service Strategies
- Developing Service Level Agreements (SLAs) and Contractual Frameworks
- Auditing and ensuring the Quality of Service Partners and Suppliers
Consulting in improving R&M related Processes as for example:
- Warranty Claim Procedures
- Repair and Maintenance Planning
- Technical Documentation
- Ensuring & Measuring Customer Satisfaction
- Processes to control activities between OEM, Customer and Service Partners or 3rd Parties
- Performance Evaluation Procedures
- Examination of Existing Structures and Advice on Expanding Service Departments to meet Customer Requirements
- Development of Service & Technical Departments including Culture, Processes, and Technology
- Defining KPIs and monitoring Service Process Performance
- Adaptation of the Organization to Maintenance Requirements in the context of E-Mobility and Battery Technology
- General Consultations according to your individual needs
- General Audits to identify your Quality Gaps or to determine Potential for Improvement
- Undercover Audits to identify frictions in your Internal Processes